1. Scope of this policy
This policy applies to the one-time registration fee collected from an approved salon, seller or combined Partner application. It does not govern customer refunds for salon bookings or product orders, which follow their own transaction-specific rules.
2. Withdrawing an application before approval
A Partner may ask Perinkle to withdraw a pending application before approval by contacting support from the registered email address. No registration fee is collected with the initial application. Withdrawal does not require Perinkle to retain a reserved offer, fee or approval if the person applies again later.
3. Deciding not to pay after approval
After approval, a Partner may decide not to proceed and may leave Razorpay checkout without completing payment. The workspace will remain locked and Perinkle will not create a successful charge. A payment shown as pending should be allowed to resolve before another attempt is made.
4. Non-refundable registration fee
Once successfully paid and verified, the one-time Partner registration fee is non-refundable. It covers application review, business verification and onboarding/listing on Perinkle’s marketplace for physical salon services and/or beauty products, according to the approved partner roles. It is not refunded merely because the Partner changes plans, does not use the workspace, closes the business, provided incorrect information or later loses access after a breach of Partner requirements.
5. Payment corrections and mandatory exceptions
The following situations are reviewed as payment corrections or mandatory exceptions rather than voluntary cancellation:
- The same registration fee was captured more than once for the same approved application.
- The bank or payment method shows a debit for a transaction Razorpay reports as failed and the amount was not automatically reversed.
- The captured amount does not match the amount authorised for the application.
- A refund is expressly required under applicable law.
6. How to report a payment exception
Email support@perinkle.in from the registered Partner email. Include the business name, application reference, Razorpay payment ID, payment date, amount and a concise explanation. Relevant screenshots may be attached after hiding unrelated account information. Never send complete card numbers, CVV, OTP, UPI PIN or banking passwords.
7. Review and correction process
Perinkle reviews the application, gateway and account records before communicating the outcome. When a correction or legally required refund is approved, it is normally initiated to the original payment method through Razorpay. The time for the credit to appear depends on the payment provider, bank and payment method. Perinkle cannot redirect it to an unrelated person or account.
8. Debit shown but access remains locked
Do not immediately pay again if the account was debited but the Partner website or app did not confirm payment. Refresh the application status and contact support with the payment reference so Perinkle can verify the transaction. Workspace access may remain restricted while a payment dispute or chargeback is investigated.
9. Evidence and communication
Keep the Razorpay confirmation, bank reference and support correspondence until the matter is resolved. Status messages shown by a bank alone do not replace verification against the payment gateway and Perinkle application records.