1. Nature of the service
The payment collected for an approved Partner application is a one-time fee for business verification and onboarding/listing on Perinkle’s marketplace for physical salon services and/or beauty products, according to the approved partner roles. The registration-fee transaction itself does not purchase a salon appointment, a physical product or a delivery service. No parcel, courier tracking number, delivery address or shipping charge applies to this registration-fee transaction.
2. Conditions before marketplace activation
The approved marketplace listing becomes active only after the relevant Partner role is approved and the applicable fee has been successfully captured and verified, or an authorised waiver has been recorded. The Partner website and app then provide the operational tools for managing that listing, bookings and/or product orders. A login may exist while the application is incomplete, under review, awaiting payment or otherwise restricted; login access alone is not operational approval.
3. How marketplace activation is completed
- The Partner completes the required application sections and submits the application.
- Perinkle reviews the application and communicates approval, rejection or a request for more information.
- For an approved application, Razorpay processes the disclosed registration fee.
- Perinkle's server verifies the Razorpay order, signature, amount and captured-payment status.
- The approved salon, seller or combined workspace is unlocked for the registered Partner account.
4. Expected timing
Access is normally unlocked after successful server verification. Activation can require manual review when payment confirmation is delayed, the amount or reference does not match, the payment provider reports an exception, or the application state changed during checkout. Partners should check the application-status screen before starting another payment.
5. Delayed activation or failed confirmation
If the account was debited but the approved workspace remains locked, contact support@perinkle.in from the registered email with the Partner reference and Razorpay payment ID. Do not send a card number, CVV, OTP, UPI PIN or banking password. Perinkle will compare the application and gateway records before confirming access or the next step.
6. No delivery address for the registration fee
Business, salon, pickup and correspondence addresses supplied during onboarding are used for verification, customer-facing information or later marketplace fulfilment. The registration-fee transaction itself has no physical shipment.
7. Customer product orders are separate
An approved seller may later fulfil physical beauty-product orders through separate product, stock, packing, pickup, courier, serviceability, tracking, cancellation, return and refund workflows. Those customer orders are not included in the registration fee and may have delivery charges or other conditions displayed with the individual order.
8. Keeping access available
After activation, continued access depends on account security, accurate Partner information, applicable verification and compliance with Partner requirements. Temporary maintenance, security review, legal requirements or a material account issue may affect availability without changing the historical delivery status of the onboarding service.